Shipping & Returns

Shipping Policy

We ship across India. Shipping charges vary by location.

Estimated delivery time ranges from 3 to 7 business days, depending on your location.

Returns & Exchanges

  • We do not accept returns as product details provided on our website are accurate.
  • However, in the unlikely event that you receive a damaged or incorrect item, please email us at support@tibistore.in within 12 hours of delivery, along with timestamped photo and video evidence.
  • Products must be returned in unused condition, with original tags, packaging, and invoice.
  • For refunds due to returns (exceptional cases only), the shipping cost from your address to our warehouse will be deducted.
  • If the returned product fails our quality check, a 50% deduction will be applied before issuing the refund.
  • In case of exchanges (email at support@tibistore.in ), you will be responsible for:
      • Shipping charges from your address to our warehouse, and from our warehouse to you.
      • Any price difference if the exchanged item costs more than the original.
  • Exchanges will only be processed after we receive your product back and complete a quality check.

Incorrect Contact Information

  • If incorrect details are provided and delivery fails, the order will return to our warehouse.
  • We will try contacting you via registered phone/email.
  • If reachable, the package will be resent with additional shipping charges.
  • If not reachable, a refund minus shipping charges will be issued.
  • Please notify us if your package hasn’t arrived within 15 days of order placement.

Order Cancellation

  • No Cash on Delivery (COD) orders are accepted.
  • All orders must be prepaid through secure online payment options.
  • Prepaid orders cannot be cancelled once placed, except in exceptional cases.
  • For such cases, please reach out to support@tibistore.in within 12 hours of placing the order
  • Once an order is dispatched, it cannot be cancelled or refunded.

Refunds

  • Refunds are always processed to the original payment method.
  • Please allow 5–7 business days for the credit to reflect in your account.
  • If the refund doesn’t appear, contact your bank with the RRN number (available on request from us via email or Instagram).